Terms and Conditions

Welcome to Natures Cleaning Services!

These terms and conditions outline the rules and regulations for the use of Natures Cleaning Services LLC’s Website, located at https://naturescleaningllc.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Natures Cleaning Services if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of us. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Natures Cleaning Services, you agreed to use cookies in agreement with the Natures Cleaning Services LLC’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Natures Cleaning Services LLC and/or its licensors own the intellectual property rights for all material on Natures Cleaning Services. All intellectual property rights are reserved. You may access this from Natures Cleaning Services for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Natures Cleaning Services
  • Sell, rent or sub-license material from Natures Cleaning Services
  • Reproduce, duplicate or copy material from Natures Cleaning Services
  • Redistribute content from Natures Cleaning Services

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Natures Cleaning Services LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Natures Cleaning Services LLC,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Natures Cleaning Services LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Natures Cleaning Services LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Natures Cleaning Services LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Natures Cleaning Services LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Natures Cleaning Services LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Natures Cleaning Services LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Customer Guidelines

Thank you for choosing Natures Cleaning Services! Below are the guidelines we ask our clients
to abide by. We’ve put these policies in place to keep our staff safe and to ensure that our clients
know exactly what’s expected of us so that we can keep making your house sparkle for years to
come!

Please review before your first cleaning and let us know if you have any questions!

How to prepare for your cleaning:

We are thrilled to come clean for you and want to be able to leave your house sparkling. We would ask that you do a few things in advance of our arrival to help us provide the best cleaning possible.

Please put away anything that would inhibit us from cleaning certain areas, such as loose papers,
dog toys, children’s toys, etc. Kindly ensure that everything is put away, including dishes, so that
we can clean your kitchen completely and that anything delicate is stored.

Technology:

Natures Cleaning Services utilizes technology to its fullest to provide an even smoother customer
experience! You will receive an automated reminder the day prior to service. Automated text
messages are just one method of communication; you can reply to the email. You do have the
option to opt out of these.

No cash is accepted to the cleaners directly except the CEO and all services will be billed to the
card on file or due upon receipt by check. Our cleaning techs clock in and out from our scheduling app on their phones and GPS coordinates are registered at the time of input. This is to make sure they have arrived and left safely.

Man Hours vs. Clock Hours:

For standard and deep residential cleanings, we typically charge by square feet unless
communicated otherwise. This means that if one cleaner were to be there for 8 hours, this would
be considered as 8 man hours. If two cleaners are there for 4 hours, this would also be considered as 8 man hours, as the amount of labor time is the same. Typically, first-time cleans will have 2 to 3 cleaners present unless the cleaning is for a very small home

Work Estimates:

When you provide us with the requested information for your home, we provide an estimate based on the square feet of the home and the reported condition. We will notify you before we go over the estimated hours for approval/denial if, upon the arrival of our cleaners, the condition of the house requires more time than anticipated or if it is not being picked up. To guarantee prompt communication, we will get in touch via phone and text message when needed. Even though we try our hardest to estimate as precisely as possible, each person’s home is unique, and depending on how the owner lives, two similarly sized homes can require significantly different amounts of time.

Working in the home:

The cleaning techs need to be able to work without distractions. We make every effort to ensure
the cleaners work safely, but we are not responsible for anyone else’s safety while they are in your house including children and pets. Natures Clean Services retains the right to charge for the extra time the cleaners spend in the client’s home if they are unable to work without interruptions that hinder their ability to work at their regular pace.

The client is responsible for paying the full cost of the service if, for any reason, a cleaning
technician employed by Natures Cleaning Service feels that their personal safety is in enough
danger to leave the job site because of the client, the client’s guests, or the client’s animals.

Smoking:

We do not clean any homes that have previously been, or currently are being smoked in. Our
technicians won’t be able to service your home if there is obvious interior smoking, and you will be responsible for the full cleaning fee. Until proof that the house has been cleaned by a
professional company with experience in smoke restoration is submitted, no follow-up service can be carried out.

BIOHAZARD:

Our cleaning technicians’ safety and health is of the utmost importance to us, so we ask for you to let us know if there are any potential biohazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a biohazard situation is evident, our technicians will not be able to service your home and you will be charged the full rate of cleaning.

Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.

Safety:

Our number one concern is for the safety of our clients and our cleaning technicians. Natures
Cleaning is insured and bonded and cannot perform any cleaning higher than a two foot step stool.

Any heavy or large furniture must be moved away from the walls in order to clean behind them.
Our cleaning techs will not move furniture in order to prevent damage and to remain safe.
Cleaning under furniture/ beds is not performed unless requested.

Time of service:

It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 8:30 AM and 5 PM. and will strive to be at your home within a two hour window of the estimated time given to you.

Entry to your home:

We offer 3 entry options to choose from:

  1. The client may opt to be home to allow access to their home the day of the service.
    Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any
    reason you will be charged half the service price for that day.
  2. The client provides a key, garage door opener or code to gain access to the home.
    Keys will be placed in a secure safe at the Natures Cleaning office. The cleaner or team will be issued a key the day of your scheduled service to gain access to the home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe.
    The keys are not marked with any of your personal information in case they are lost. In the event the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.
  3. The client can purchase a lock box to place a key inside and provide Nature with the pass code. In the event if for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.

NOTE: In the event the client chooses to leave a door unlocked, or place a key under a mat or any
other unsecured place for the cleaners to gain entry into the home, Natures Cleaning Services
will not be held liable for any damages or theft to the client’s home.

Home alarm systems:

Natures Cleaning Services will not be liable for any false alarm charges due to code changes not
brought to their attention before servicing the home.

Schedule changes, cancellation of service:

In the event that you reschedule, skip, add or cancel your service, we ask that you give a (48) hour notice. Without a (48) hour notice you will be charged 25 % of your cleaning. Cancellations
on the same day of service for any reason will be charged half the rate of service. All
cancellations must be made through our office.

Payment:

All initial cleans & move in/ move out cleans will require 50% of the estimated hours to be paid
prior to booking the appointment as a down payment. The down payment is fully refundable if the appointment is canceled 48 hours prior to the scheduled cleaning. If the appointment is canceled with less than 48 hours notice, 25% of the down payment will be refundable. If the appointment is canceled the same day it is scheduled, the down payment is non-refundable. The cleaning technicians do not handle any form of cash or check payment. Natures Cleaning Services prefers a credit or debit card on file to eliminate the hassle of sending a check for each cleaning. After each cleaning, an invoice will be sent to you via email, which is due upon receipt. You will be able to pay with a card here, or send a check if you prefer. Note that lack of payment of previous cleanings means we will be unable to service your home until all bills are paid. If a history of late payment has been established, payment prior to cleaning will be required. A credit or debit card is required on file as a back-up form of payment. Signing of these guidelines is given authorization for the card on file to be charged should payment-in-full for agreed upon services rendered by Natures Cleaning Services not be received within 5 days.

Tipping the cleaning techs is never required but always appreciated. Thank you in advance if you
choose to do so.

Price increases:

Clients are given advance notice of any price increases. Natures Cleaning Services reserves the
right to raise prices at any time.

Quality Control:

Natures Cleaning Services needs your feedback! Please expect random quality checks to happen
on your home by a quality control manager to make sure you are receiving consistently fantastic
service! All quality checks take place during the final phase of cleaning.

Pets:

We love our clients’ pets! But for their own safety and the safety of our cleaning techs, please put
your large or skittish pets in a secure area of the home or garage. Our cleaning technicians cannot clean animal feces of any kind in order to prevent cross contamination.

Breakage:

We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something
gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution.

If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate. We do ask that any irreplaceable items be put away and anything you are concerned about is noted at the time of booking. Please note, we don’t repair or replace existing damage or improperly installed items. Natures Cleaning Services can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.

Damage:

Client should point out any damage to surfaces before service begins. Our Cleaning Technicians
are trained to survey a home when they arrive and note/record any damage prior to starting
cleaning. On occasion, Natures Cleaning Services is called in to repair damage that was caused
by another cleaning company or that was already present. In this situation, we might ask the client to approve an earlier surface damage waiver.

In areas of the home with extreme clutter, Natures Cleaning Services reserves the right to skip
those areas in order to avoid damaging items or injuring the cleaning techs.

Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.

Natures Cleaning Services uses non-toxic, eco-friendly products that do not stain or warp any
surfaces. If you would like us to use your products instead, please understand Natures Cleaning
Services will not be held liable for any damage caused by your products. To prevent damage and
for the safety of our cleaning techs, bleach will not be used even if requested.

Photography

Photographs may be taken in your home. Photographs can be used for employee learning purposes AND marketing/ promotional purposes. Photographs that are taken for employee learning purposes will never be shared or released to the public. Photographs that would be taken and utilized as marketing/ promotional purposes would be before and after pictures. Natures Cleaning Services will never capture any identifying information within these pictures or indicate where these photos were taken. Confidentiality will be upheld in all marketing & promotional pictures. Natures Cleaning Services reserves the right to edit and use before and after pictures and utilize the photos on Social Media. These images will never be provided for use by a third party. Unless the client requests otherwise, Natures Cleaning Services reserves the right to use photographs.

Non-Solicitation of employees:

A client who signs a contract with Natures Cleaning Services acknowledges that, if they choose to
work directly, through any employee of Natures Cleaning Services, will be responsible for paying
$1,500 training fee.

Our guarantee:

We want you to be absolutely delighted with the cleaning service! Report any concerns to our
office at 505-267-6730 or to [email protected] within 24 hours after the service. We
will return and re-clean the area(s) of concern at no cost to you.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.