Privacy policy for the Refill Station
At Natures Cleaning Services, we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it is protected, and under what circumstances it may be shared with third parties.
- Information We Collect
We may collect the following types of information when you visit our refill station, make a purchase, or interact with us:
a. Personal Information
• Name
• Phone number
• Email address
• Billing or payment information
• Customer account details (if applicable)
b. Refill & Order Information
• Products purchased
• Date and time of refill
• Bottle ID or refill history (if used to track refills or loyalty programs)
c. Technical Information (if visiting our website)
• IP address
• Device type
• Browsing activity
• Cookies and analytics information
- How We Use Your Information
We use your information to operate, support, and improve our services, including:
• Processing purchases and payments
• Managing refill history, accounts, or loyalty programs
• Providing receipts and notifications
• Customer service support
• Inventory planning and product improvement
• Optional promotional messages (only if you choose to receive them)
• Maintaining safety, compliance, and fraud prevention
We do not sell customer information.
- How Your Information Is Protected
We protect your personal information by using:
• Encrypted and secure payment systems
• Secure data storage practices
• Limited staff access to personal information
• Privacy and data protection training
• Monitoring for unauthorized access
While no system is completely risk-free, we are committed to taking reasonable steps to safeguard your information.
- Sharing Information With Third Parties
We may share your information only when necessary, and only with trusted partners who help us operate our business.
a. Payment Processors
We use secure third-party payment platforms (such as Square or Stripe). These platforms process your payment information safely and do not use your data for any other purpose.
b. Service Providers
We may use third parties for:
• Accounting and bookkeeping
• Customer email communication tools
• Website hosting
• Inventory, POS, or scheduling systems
These providers must:
• Protect your information
• Use it only to perform their contracted services
• Keep your data confidential
c. Legal Requirements
We may share information if required by law for:
• Safety and security
• Fraud investigations
• Compliance with legal orders
We do not share, sell, or trade your information with advertisers or unrelated businesses.
- Your Rights
You may request to:
• Access the personal information we hold
• Correct inaccurate information
• Delete your information
• Opt out of promotional messages
• Withdraw consent at any time
To make a request, contact us at [email protected].
- Data Retention
We keep customer information only for as long as necessary for:
• Providing services
• Refill history (if you choose to keep it)
• Legal, tax, or accounting requirements
Once no longer needed, your information is securely deleted or anonymized.
- Updates to This Policy
We may update this Privacy Policy to reflect changes to our practices. When updated, the “Effective Date” at the top will be revised.
- Contact Information
If you have questions or requests regarding your personal information, please contact us:
Natures Cleaning Services
Email: [email protected]
Phone: 505-267-6730
Address: 1903 Wyoming Blvd Ne
ABQ NM 87112
